1 (855) 376-9186

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©2016 BY LUXE DISTRICT

Visit our brick & mortar location:

Luxe District Collective

Dallas Farmers Market

920 S. Harwood St

Dallas, TX 75201

TERMS & CONDITIONS

The use of this website is governed by these Terms and Conditions. Please take a moment to review them as use and/or purchase of products from the website (www.luxedistrict.us) constitutes your agreement to follow these Terms and Conditions, and to be bound by them.

PRICING POLICY

  • All prices on our website are in US dollars and are subject to any applicable taxes according to state and local laws. Availability, prices and delivery rates are subject to change. There may be errors in the prices, descriptions or images of certain merchandise, and we must reserve the right to restrict orders of those items.

PRODUCT AVAILABILITY

  • We make every effort to display the most current and accurate product inventory information. However, due to the nature of the items sold and the variations/limitation of computer screens, we do not warrant that product descriptions or other content of this site is accurate, complete, current, or error-free. We will notify you directly in the event that a product’s availability date changes. Please contact Customer Service for additional information.

PRODUCT WARRANTY

  • We are committed in providing the highest-quality outdoor furniture. We offer a limited one-year warranty that your furniture manufactured by Teak Warehouse will be free of defects and workmanship issues. For specific information about our commercial products and warranty, email info@luxedistrict.us

  • We warranty all furniture manufactured by Luxe District under the general terms of our limited 1-year warranty (above). This warranty covers outdoor furniture manufactured by Teak Warehouse; and made with materials including but not limited to: lightweight concrete, stainless steel, A-Grade teak, reclaimed teak, synthetic outdoor wicker, HDPE extruded weaves, powder-coated steel and aluminum, as well as other materials carried in our outdoor furniture line. We warranty this outdoor furniture to be free of defect in material and workmanship as detailed above for the period of one year.

DAMAGE & DEFECTIVE PRODUCTS

  • Please email customer service at customerservice@luxedistrict.us to request an an issue ticket or call us at 1 (855) 376 - 9186 to speak with someone personally. Once your return has been approved, you will be given an authorization number (RA). Please write it on your package and on your copy of the purchase receipt. 

  • We will schedule a return pick-up via our standard freight service. They will supply you with a return label. Please have your package ready to ship on the pick-up date arranged with our customer service.

ADDITIONAL TERMS & CONDITIONS

  1. "Defects" are defined as imperfections that impair the use of your furniture.

  2. This warranty does not apply to any cases of normal wear and tear of the furniture.

  3. Normal wear and tear is defined as “the normal deterioration caused by regular use of the furniture.”

  4. Checking or small cracking of the teak wood is a normal and natural occurrence that should be expected.

  5. The warranty does not extend to the natural patina of the teak wood or any other discolorations.

  6. The guarantee does not cover any damage or loss or condition that is beyond the control of Luxe District including but not limited to cases of unauthorized repair, modifications after purchase, improper use, infestation, negligence, misuse, vandalism, wind damage, hurricanes, tornadoes, floods, fire, earthquake or any other similar forces.

  7. The warranty only applies to the original purchaser of the furniture with proof of purchase.

  8. PICK-UP & DELIVERY - Upon pick-up or delivery, all goods must be inspected by recipient; confirming that items are voluntarily received in acceptable condition.

  9. PAYMENT - All items to be paid in full before these said goods are shipped from Luxe District

  10. CANCELLATION - If an item(s) has been special-ordered for a customer who then cancels, a 50% restocking and handling fee will be assessed.

  11. SPECIAL ORDER CUSHIONS - These cushions require full payment upon confirmation of the fabric. There are no exchanges on special order cushions.

  12. SALE/OPEN CONTAINER/DISCONTINUED ITEMS - These items are non-refundable and cannot be exchanged or repaired.

  13. MANUFACTURER/WHOLESALE PRICED ITEMS - Wholesale and Manufacturer priced items are non-refundable.

  14. FAULTY ITEMS - If an item is faulty, of course we will repair or replace immediately. Please call immediately upon receiving such goods

  15. GUARANTEE - Luxe District is considered an online retailer, we offer you a high end product at manufacturer and wholesale pricing; therefore we do not have the high built-in margins such as storefront retailers. We offer a 12-month manufacturer’s guarantee of course. Since we are mainly operating online, we ask that you choose carefully and be happy with your purchase, as all sales are final. 

  16. Luxe District reserves the right to repair or replace any piece that is covered under the terms of this warranty. 
    Repair or replacement may involve Luxe District providing parts directly to our customer where applicable. 
    At our expense, Luxe District will ship any replacement parts for the furniture in cases where it’s determined the customer can easily make the repair. To claim repairs or parts under warranty you must email us at customerservice@luxedistrict.us and notify us of any issues. 
    Where possible, we may ask that photos be provided to us via email, so that we can determine the extent of the defect and the corrective action that is most prudent. If your furniture arrives damaged or in poor condition, please contact us upon your delivery to assist you with our return process.

TERMS & CONDITIONS SUBJECT TO UPDATES

Luxe District reserves the right to update or modify these terms and conditions at any time without prior notice. Your use of the website following any such change constitutes your agreement to follow and be bound by the terms and conditions as changed. For this reason, we encourage you to review these terms and conditions each time you use this Web site.

 

COPYRIGHT NOTICE

All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Luxe District or its content suppliers and protected by international copyright laws. The compilation of all content on this site is the exclusive property of Luxe District, with copyright authorship for this collection by Luxe District, and protected by international copyright laws.

 

TRADE MARKS

The trademarks and trade dress of Luxe District may not be used in connection with any product or service that is not Luxe District's, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Luxe District. All other trademarks not owned by Luxe District or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Luxe District or its subsidiaries.
 

SITE POLICIES, MODIFICATIONS & SEVERABILITY

Please review our other policies, such as our Shipping and Returns policy, posted on this site. These policies also govern your visit to Luxe District. We reserve the right to make changes to our site, policies, and these Terms and Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

INDEMNIFICATIONS

You agree to defend, indemnify and hold Luxe District harmless from and against any and all claims, damages, costs and expenses, including attorneys'; fees, arising from or related to your use of the site, including, without limitation, your use of this website in violation of these Terms of Use.